Verification of Identity in Conveyancing

Verification of Identity in Conveyancing

Buying a home is an exciting milestone, but the process can be complex and stressful, especially when it comes to verifying your identity. Traditionally, Verification of Identity (VOI) for property transactions had to be completed in person, which could be time-consuming and inconvenient. However, recent changes now allow for digital VOI, making the process more efficient and accessible for home buyers in Melbourne and throughout Australia.

What is Verification of Identity (VOI)?

VOI is a crucial step in property transactions that helps prevent fraud and ensure the parties involved are who they claim to be. The process involves presenting specific identification documents to your conveyancer or lawyer, who must then verify your identity.

In Australia, all property transactions must meet minimum legislative requirements, including verifying the identity of individuals involved in the transaction. This is typically done by providing documents from specific categories, such as an Australian passport, driver's licence, or birth certificate.

The Shift to Digital VOI

Traditionally, VOI had to be completed in person, which could be challenging for those with busy schedules or mobility issues. However, the Australian Registrars' National Electronic Conveyancing Council (ARNECC) now recognises that digital VOI can be an acceptable alternative when "reasonable steps" are taken to verify identity.

This means that conveyancers and lawyers can now use video technology to conduct VOI, provided they proceed with caution and take steps to ensure the security and integrity of the process. Some VOI platforms even allow for the secure transmission and storage of VOI information.

Benefits of Digital VOI

The shift to digital VOI offers numerous benefits for both conveyancers and their clients:

  1. Convenience: Clients can complete the verification process online at a time that suits them, without needing to attend in-person meetings.
  2. Efficiency: Digital VOI streamlines the process, reducing the time and resources required to complete transactions. This can lead to faster turnaround times for settlements.
  3. Cost savings: Eliminating in-person meetings can save on travel costs and time for both conveyancers and their clients. It can also reduce the need for paper-based documentation.
  4. Security: When done correctly, digital VOI can be just as secure as in-person verification. Some platforms use secure databases and have strict security measures in place.

How Digital VOI Works

The digital VOI process typically involves the following steps:

  1. The conveyancer or lawyer sends an invitation to the client to complete the VOI process online.
  2. The client logs into the secure VOI platform and follows the prompts to provide the necessary identification documents and information.
  3. The conveyancer or lawyer reviews the submitted documents and information to ensure they meet the required standards for VOI.
  4. If the VOI is successful, the conveyancer or lawyer can proceed with the property transaction.

It's important to note that while digital VOI offers many benefits, it's crucial to choose a reputable conveyancer or lawyer who uses a secure and reliable VOI platform. This ensures that your personal information is protected and that the VOI process meets all necessary legal requirements.

Choosing the Right Conveyancer for Digital VOI

When selecting a conveyancer or lawyer to handle your property transaction, it's essential to consider their experience with digital VOI. Look for a firm that:

  • Uses a secure and trusted VOI platform
  • Has experience conducting digital VOI for property transactions
  • Provides clear instructions and support throughout the VOI process
  • Is proactive in communicating with you about the status of your VOI and property transaction

At Pearson Chambers Conveyancing, we understand the importance of making the home-buying process as smooth and stress-free as possible for our clients in Melbourne. That's why we offer a streamlined digital VOI process that allows you to verify your identity from the comfort of your own home. Our experienced team will guide you through the process and ensure all legislative requirements are met.


Digital VOI is a game changer for property transactions in Australia, offering convenience, efficiency, cost savings, and security for both conveyancers and their clients. By embracing this technology, the conveyancing industry can provide a better experience for home buyers and sellers while maintaining the integrity of the VOI process.

If you're purchasing a home in Melbourne and have questions about the VOI process, don't hesitate to reach out to our friendly team at Pearson Chambers Conveyancing. We're here to help make your property dreams a reality. Contact us today to find out more details and receive a free Section 32 contract review on 03 9969 2405 or email